GDPR Compliance Statement
Last Updated: January 2026
RSCU Cloud Backup (“RSCU”, “we”, “our”) is committed to protecting personal data and supporting compliance with the General Data Protection Regulation (EU) 2016/679 (“GDPR”).
This statement explains how GDPR applies to RSCU Cloud Backup services.
1. Our Role Under GDPR
RSCU Cloud Backup primarily acts as a data processor when providing backup and data protection services to business customers (“Controllers”).
In limited cases (such as account administration, billing, and support communications), RSCU may act as a data controller for business contact information.
2. Customer Data Processing
RSCU does not access, analyze, or use customer backup data except as necessary to provide the Service.
Customer data is:
controller by the customer
processed only on documented customer instructions
stored using third-party infrastructure providers supporting the Service
3. Subprocessors
RSCU uses authorized subprocessors to deliver the Service, including infrastructure and support providers.
4. Data Subject Rights
Where RSCU acts as a data processor, requests related to:
Access
Rectification
Deletion
Restriction
Portability
should be directed to the relevant data controller (the customer or reseller).
Where RSCU acts as a data controller, data subject requests may be submitted to support@rscu.com.
5. Data Processing Agreement (DPA)
RSCU makes a Data Processing Agreement available to customers and resellers upon request.
6. Security Measures
RSCU implements commercially reasonable technical and organizational measures to protect personal data, including encryption in transit and at rest, access controls, and secure authentication mechanisms.
7. International Data Transfers
Where personal data is transferred outside the European Economic Area (EEA), such transfers are conducted in accordance with applicable GDPR requirements, including the use of appropriate safeguards.
8. Contact
For GDPR-related questions or requests:
RSCU Cloud Backup
Website: https://www.RSCU.com
Email: support@rscu.com
GDPR FAQ
Do you access customer backup data?
No. RSCU does not access or analyze backup data except when required to provide the service or troubleshoot an issue at the customer’s request.
Where is my data stored?
Customer data is stored using secure third-party infrastructure providers that support the RSCU service.
Who controls the data?
You (the customer or MSP) remain in full control of your data at all times.
What happens if I stop using the service?
You can request deletion of your account and associated data at any time.
Do you share my data with third parties?
Only with authorized service providers required to operate the platform (e.g., infrastructure providers), and only as necessary.
How can I request access or deletion of my data?
Contact us at support@rscu.com and we will process your request in accordance with applicable data protection laws.